Shipping policy

Shipping & Delivery Policy – House Of True Spell

Effective Date: November 1, 2025
Store Name: House Of True Spell
Contact: houseoftruespell@outlook.com

1. General Information

All products and services offered by House Of True Spell are digital in nature.

  • No physical products are shipped.
  • No postal or courier delivery is provided.
  • All orders are delivered digitally via email.

2. Digital Delivery Process

Once your order is confirmed, preparation of your service begins.

  • Delivery time varies between 3 to 7 business days, depending on the service type.
  • All digital deliveries are sent to the email address provided at checkout.
  • You will receive a notification once your order has been delivered.

If your service includes a video or personalized reading, the files will be custom-prepared and sent directly to you.

3. Email Delivery

Please ensure that you provide a correct and valid email address when placing your order.

  • House Of True Spell is not responsible for delivery failures caused by incorrect or incomplete email addresses.
  • After purchase, please check your inbox, spam, and junk folders.

If you have not received your delivery, contact us within 3 days:

Email: houseoftruespell@outlook.com

4. Delivery Delays

While most deliveries are completed within 3–7 business days, delays may occur due to:

  • High order volume,
  • Technical issues with email servers,
  • Waiting for additional information or confirmation from the customer.

In case of delays, you will be notified via email.

5. Physical Shipping

Since House Of True Spell offers only digital services:

  • No physical address is required for delivery,
  • No shipping carrier is used,
  • No tracking number is provided.

If physical products (such as ritual kits or energy items) are introduced in the future, this policy will be updated accordingly.

6. Completion of Delivery

An order is considered successfully delivered when:

  • The digital product or video has been sent to your email address,
  • The email delivery status is marked as “delivered,”
  • A download link or file has been provided via email.

At this point, the service is considered completed and the Refund Policy applies.

7. Delivery Issues

If you experience any issues with delivery (such as missing emails or inaccessible files), please contact us directly:

Email: houseoftruespell@outlook.com

All support requests are responded to within 24 hours.

8. Updates and Changes

House Of True Spell reserves the right to update this policy at any time without prior notice.

Any changes become effective immediately upon publication on the website.

Final Statement

By making a purchase from this store, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy, including all digital delivery terms.