Privacy policy

Privacy Policy – House Of True Spell

Last Updated: November 6, 2025

House Of True Spell operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a personalized shopping experience. The Services are powered by Shopify, which enables us to offer and operate our online store.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

By accessing or using any of the Services, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect or process the following categories:

Contact Information: Name, billing address, shipping address, phone number, email address
Financial Information: Payment card details, transaction details, payment confirmations
Account Information: Username, password, security questions, preferences
Transaction Information: Purchases, cart activity, returns, exchanges, order history
Communications: Information shared when contacting customer support
Device Information: IP address, browser type, device identifiers
Usage Information: Interaction data, browsing behavior within the Services

Sources of Personal Information

We may collect personal information from:

Directly from you: When creating an account, making a purchase, or contacting us
Automatically: Through cookies and similar technologies when you use our Services
Service providers: Including partners who process data on our behalf
Business partners and third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing, Personalizing, and Improving Services

To process payments, fulfill orders, manage accounts, deliver products, handle returns, and provide a personalized shopping experience.

Marketing and Advertising

To send promotional communications and display relevant advertisements based on your activity and preferences.

Security and Fraud Prevention

To verify accounts, detect fraud, and ensure the security of our Services.

Communication

To provide customer support and maintain our relationship with you.

Legal Compliance

To comply with legal obligations, respond to lawful requests, and enforce our policies.

How We Share Your Personal Information

We may share your personal information in the following situations:

With service providers (including Shopify) for operations such as payment processing, hosting, and delivery
With marketing and advertising partners for targeted promotions
With your consent or at your direction
Within our business structure or affiliates
In connection with legal obligations, disputes, or business transactions such as mergers

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to provide and improve its platform.

Your information may be transferred to and processed in countries outside your residence. Shopify may also use aggregated interaction data to enhance its services.

For more details, please refer to Shopify’s Consumer Privacy Policy: https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. You should review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children below the legal age of majority in their jurisdiction. We do not knowingly collect personal information from children under 16.

Data Security and Retention

No method of transmission or storage is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.

We retain personal data only as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to your personal data
Deletion: Request deletion of your data
Correction: Request correction of inaccurate data
Data Portability: Request transfer of your data
Marketing Preferences: Opt out of promotional emails

You can exercise these rights by contacting us at:
houseoftruespell@outlook.com

We may verify your identity before processing requests.

Complaints

If you have concerns about how your data is handled, you may contact us. You may also have the right to file a complaint with your local data protection authority.

International Data Transfers

Your personal data may be transferred and processed outside your country.

Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.